Sure, here are some steps you can take to clear the cache and data for a problematic app or update it to the latest version:

  1. Clear the cache and data: To clear the cache and data for an app, go to "Settings" > "Apps" > select the app that is causing the issue > "Storage" > "Clear cache" and "Clear data". This will remove any temporary files and stored data for the app. After clearing the cache and data, try opening the app again to see if the issue is resolved.

  2. Update the app: Sometimes, app crashes or freezes can be caused by outdated software. To update an app, go to "Google Play Store" > "My apps & games" > select the app that needs to be updated > "Update". If an update is available, download and install it to see if it resolves the issue.

  3. Uninstall and reinstall the app: If the above steps do not work, you can try uninstalling and reinstalling the app. To do this, go to "Settings" > "Apps" > select the app > "Uninstall". After uninstalling, go to the Google Play Store and download and install the app again.

If none of these steps work, you can contact the app's developer for additional support or try using an alternative app that offers similar features.